Refund policy

Refunds (If Applicable)

Once we receive and inspect your returned item, we will send you an email confirmation. This email will notify you whether your refund has been approved or denied based on our return criteria.

  • Approved Refunds: If your return is approved, we will process your refund, and the credit will be automatically applied to your original payment method (e.g., credit card or PayPal). Please allow a few business days for the refund to reflect in your account, as processing times may vary depending on your financial institution.

Delayed or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again to ensure the refund hasn't been posted.
  2. Contact your credit card company, as it may take some time before your refund is officially reflected.
  3. Reach out to your bank, as there may be additional processing time required before the funds appear.

If you’ve taken these steps and still have not received your refund, please contact us at info@technoircandy.com, and we’ll be happy to assist you.

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary items (e.g., lingerie, masks, earrings).
  • Health and personal care products.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards and digital/downloadable products.

How to Initiate a Return

If your item qualifies for a return, please contact us at [your email/contact info] before sending it back. Do not return items to the manufacturer.

We appreciate your support and understanding—TECHNOIRCANDY is committed to delivering quality, fashion with a seamless shopping experience!

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@technoircandy.com.

Sale items

Items may be exchanged refunded for exact amount sold.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@technoircandy.com and send your item to:

TECHNOIRCANDY

3133 W. Frye Road
Suite 101 #2002
Chandler, AZ, US 85226

 

Gifts & Returns

  • Gifted Items: If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once we receive the return, a gift certificate will be mailed to you.

  • Non-Gifted Items: If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser. This means they will be notified of the return.

Return Shipping Costs

  • Customers are responsible for return shipping costs. These costs are non-refundable.
  • Shipping times for exchanges may vary depending on your location.

Important Shipping Considerations

To ensure your return reaches us safely, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Unfortunately, we cannot guarantee receipt of returned items without tracking confirmation.

If you have any questions, feel free to reach out to info@technoircandy.com for assistance.